AFTER SALE SUPPORT
We're here when you need us
An integral part of any Abrigo solution is support throughout the life of the machine, on both the hardware and software. We monitor our customers in every part of the world and offer remote and on-site technical support.
Tools that enhance our Customer service are: the new interactive DOC 2.0 documentation, the new graphic layout of HMI 2.0 with the option of remote control and the application of A.R. (AUGMENTED-REALITY)
Remote support and predictive technologiesThrough built-in remote support systems, our engineers monitor each machine to resolve software or hardware problems. We install preventive and predictive maintenance technology that analyses usage and wear data on our systems. This 24/7 check of all lines allows timely and effective interventions even before problems arise.
On-site supportAs agreed upon with the customer and based on the support level, our technicians and engineers can intervene directly on-site. Thanks to our international branches we can guarantee direct support in every part of the world where our machines are found.
- internet connection via cavo tradizionale / wifi
- Smart support à HOLOLENS /TABLET
- Whatsapp Marco Aloi: +39 334 6966607
- SEGRETERIA 24H/7 + 39 0173 612712